Refunds and Cancellation Policy
đź’ł Refund and Cancellation Policy
Effective Date: May 14, 2023
At Liveloula Inc., we want you to feel confident about your purchase and participation in our programs.
1. Coaching and consulting sessions
- Rescheduling: You may reschedule a session up to 24 hours before your appointment without penalty.
- Cancellations within 24 hours: Late cancellations may forfeit the session fee at our discretion.
- No-shows: Missed sessions without notice are non-refundable.
- Package plans: Refunds for unused sessions are handled case-by-case based on how much of the service has already been delivered.
2. Workshops and events
- You may cancel up to 7 days before a workshop for a full refund.
- Cancellations within 7 days may be credited toward a future event at our discretion.
- If we cancel an event, you’ll receive a full refund or transfer option.
3. Digital downloads and templates
Due to their instant nature, digital products are non-refundable once downloaded or accessed. If you experience a technical issue, please contact us so we can help.
4. Processing refunds
Approved refunds are issued to the original payment method within 7–10 business days.
5. Questions
Email ronni@liveloulainc.com with “Refund Request” in the subject line.
These policies are intended to be clear and understandable summaries of our practices. They do not replace legal advice. If you have specific concerns, please consult a qualified professional.